Insurance

Through our Global Assistance arm, SPS, we serve as the primary point of contact for millions of policyholders on behalf of many of our insurance clients.

We deliver a professional, timely, and cost-efficient service, as we understand that customer satisfaction is the currency of this industry. We ensure that our objectives are always closely aligned to your specific product, and your commercial goals.

We have vast experience supporting policies protecting assets exposed to war, terrorism and political violence. Our risk consultants are always on hand to provide reassuring support to policyholders who are navigating dynamic, complex and ever-changing global threats.
For more than 30 years, we have been advising corporate clients and high-net-worth individuals globally on intricate crisis management scenarios, including kidnapping for ransom, piracy, and extortion. Our service is discreet, confidential, and professionally tailored for you and your policyholders, drawing from trusted first-hand experience. We exclusively offer the retained Crisis Response Service, Kidnap, Ransom, and Extortion team for the global insurance company Travelers. Through the Lloyd’s of London insurance market, Travelers has underwritten Kidnap, Ransom, and Extortion Insurance since 1977 and holds a significant share of this specialised market worldwide.
Our dedicated KRE response team is also available to provide training, deploy and provide assistance to non insured clients on a fee-for-service basis.
Fixated threats involve individuals who develop obsessive, unwanted attention toward a person, organization, or cause, often escalating into harassment, stalking, or potential violence. At Concentric, we specialize in identifying and managing these threats through a multi-disciplinary approach that blends behavioral analysis, intelligence gathering, and protective strategies. Our team works discreetly to assess risk levels, monitor subjects of concern, and implement tailored intervention plans, ensuring the safety of high-profile individuals, corporate executives, and at-risk personnel. With our expertise, we help clients stay protected and in control, even in the face of persistent and personal threats.
We are the primary point of contact for millions of insured personnel, ensuring they receive prompt, efficient and effective support ranging from remote advice to effective point of incident response. We understand the importance of providing a professional service that is aligned to the specific insurance products and underwriter requirements, coupled with protection of the various entities personnel and reputations. While maintaining this high level of quality, we are also acutely aware of the need for cost containment.
SPS is a retained service provider for multiple Aviation related Insurance Intermediaries for the provision of 24hr Air Rescue services inclusive of the following elements: Search & Rescue, Evacuation and Emergency Medical Support services.
We understand security and & medical support related costs can be expensive, unpredictable, and vary throughout the world. Effective cost avoidance and containment is a fine balance between minimising costs without compromising on quality client support and patient care. Our cost containment approach aims to help organisations save money while still providing premium support. Our teams strive to challenge, renegotiate rates, and maximise the discounts with our global network of security & medical providers, passing on the savings to our clients. Due to our case volumes and our extensive global network, clients benefit directly from these negotiated discounts and the associated savings.
We work alongside and in partnership with numerous insurers specialising in special risks. Our emphasis is on identifying needs or potential gaps in the market, developing new products, insurance covers, and establishing response procedures and protocols.

Case Studies

Deadly Snake Bite, Botswana

Incident
A ranger in a remote game reserve in Botswana was bitten by a Mozambiquan spitting cobra in his home. The venom of this snake is potentially lethal if not attended to quickly.
Actions Taken
SPS Medical provided immediate tele-medical advice for on-site first aid treatment and organized a medical evacuation to an appropriate medical facility with the required antivenom treatment. Due to the distance involved and the severity of the incident, an air ambulance was mobilized. At the same time, all administration was taken care of (including the guarantee of payment) for the hospital admission.
Outcome
The patient arrived safely at the hospital and was quickly treated. He made a full recovery and reported back for duty shortly thereafter.
Hurricane Durian, Bahamas

Incident
A category 5 hurricane swept through the Bahamas and British Virgin Islands. Numerous policyholders in the region were left without shelter and vital supplies.
Actions Taken
SPS deployed from the United Kingdom and established a base of operations in St Kitts. 20 different search and rescue missions were launched via air and sea.

Outcome
All policyholders were located, and evacuations were arranged for those in need. Those who remained were provided with emergency supplies.
State of Emergency, Gambia

Incident
A coalition of military forces from Senegal, Nigeria and Ghana invaded Gambia to compel the outgoing president to relinquish power.
Actions Taken
SPS responded to an urgent appeal initiated by a travel insurance company and established direct contact with over 40 different holidaymakers to provide advice. Tourists were then collected from their abandoned hotels and relocated to an SPS-protected safehouse during the open conflict. When the airport re-opened, SPS worked with the insurance company to move the tourists out of the country.
Outcome
All tourists were safeguarded during the period when the international border was closed and were then repatriated successfully.
Occupation, Peru

Incident
A Canadian mining company’s plan to shut down operations led to a violent worker strike, prohibiting the company from retrieving its assets.
Actions Taken
The client was advised remotely, followed by the deployment of a local expert consultant. De-escalation of the strike was negotiated, and SPS advised the client on security threats, future escalation triggers and community stabilization tools to best engage with local authorities and the wider community.
Outcome
The company was able to close the mine and retrieve key assets while maintaining the integrity of its in-country relationships.
Medical Escort, Soloman Islands

Incident
An independent traveller appeared to be having a nervous breakdown and had become acutely paranoid.
Actions Taken
An on-site doctor’s consultation was arranged to assess the patient. It was agreed that a fit-to-fly certificate would be issued on the proviso that a suitably qualified escort could accompany the patient home, escalating care if required en route.
SPS Medical mobilized a medical escort from Australia, who boarded the next available flight to the Solomon Islands and accompanied the traveller on the journey home. They were met as they disembarked the aircraft for their transfer to the Mental Health A&E department.
Outcome
The traveller was safely transported home to an attendant medical facility for immediate care.